Ryan Peplinski
Hardware & IT Services Technician
ABOUT
Hardware and IT technician with CompTIA A+, Network+ and IT Operations Specialist certifications and three years at AgileTix supporting the ticketing and point-of-sale technology venues rely on. I build, deploy and troubleshoot POS systems, kiosks, printers, PCs and event Wi-Fi networks, often on-site and on a deadline, after two years solving clients' technical problems by phone and ticket. I pick up new systems quickly, document what I learn, and keep sharpening my skills by running my own server and web projects.
RESUME
MY EMPLOYMENT HISTORY
Hardware and IT Services Technician at AgileTix (Agile Ticketing Solutions)
October 2025 - Present
- Assemble, configure, test and document point-of-sale systems, kiosks, Windows PCs and tablets, ticket and receipt printers, and payment devices for client deployments and the rental fleet.
- Install temporary Wi-Fi networks (including Starlink), kiosks and PCs at indoor and outdoor event sites, traveling to client venues for deployments and on-site troubleshooting.
- Diagnose and resolve hardware and network issues in time-sensitive environments, using remote monitoring and management tools to catch problems early.
- Handle support calls and trouble tickets with staff and clients, keep service logs and inventory records, and help write the department's hardware procedures and best practices.
Client Support Specialist at AgileTix (Agile Ticketing Solutions)
August 2023 - November 2025
- Advised/educated clients within the procedural guidelines to ensure a complete solution to their technical and service questions.
- Compiled and tracked projects and tasks related to clients.
- Used troubleshooting techniques and tools to identify the root cause of issues and to provide resolutions to the issue.
Freelance Debugger at Appen
November 2017 - Present
- Debug data entry and processing workflows, optimizing data accuracy and efficiency for clients, operating under multiple non-disclosure agreements.
- Perform data entry and validation, identifying and resolving data inconsistencies and errors within complex databases.
Clinical Laboratory Assistant at PathGroup
January 2022 - March 2023
- Performed data entry concerning patient demographics information, copying requisitions for case folders, and imaging.
- Handled specialty specimens including assembling specimen folders, printing labels, sorting samples by department, filling out paperwork for add-on testing and sending out samples for reference testing.
MY EDUCATION
Partial College, Tennessee Technological University, Cookeville TN
Mechanical Engineering - Mechatronics
Physics - Applied Physics
August 2010 - July 2018
High School Diploma, Wilson Central High School, Lebanon TN
August 2006 - May 2010
MY CERTIFICATIONS
CompTIA A+ ce Certification
CompTIA Network+ ce Certification
CompTIA IT Operations Specialist
MY SKILLS
Soft skills
- I have excellent communication skills
- I have a talent for investigating and researching different processes to offer improvements and solutions for the benefit of the organization
Technical skills
- I have great experience with MS Office tools
- I am proficient in technical writing, utilizing text, image and video content
- Hardware deployment and repair: POS systems, kiosks, Windows PCs, ticket and receipt printers, payment devices
- Networking: wired and wireless setup, IP addressing, routers and switches, Starlink
- Coding in C++, HTML, CSS, JavaScript, jQuery
MY HOBBIES AND INTERESTS
- I love hiking and backpacking in my free time.
- I like to play board games with my friends.
- I enjoy working on astrophotography and improving my skills.
- I also enjoy developing my server and advancing my IT skillset.
- Current Projects
- Developing project sites
- Advancing 3D Printer
- Explore WordPress
- Learn SQL
- Project Sites
- Astrophotography Website
- Family Picture and History Website
MY CONTACT DETAILS
Name: Ryan Peplinski
Address: Mount Juliet, Tennessee
Phone number: 615-585-8253
E-mail: [email protected]
E-mail: [email protected]