Ryan Peplinski
IT Support
ABOUT
Highly adaptable IT professional with a proven track record of rapid learning and applying new skills, seeking to leverage these abilities. Eager to contribute to a collaborative team and gain hands-on experience in a fast-paced development environment.
RESUME
MY EMPLOYMENT HISTORY
Client Support Specialist at Agile Ticketing Solutions
August 2023 - Present
- Advise/educate clients within the procedural guidelines to ensure a complete solution to their technical and service questions.
- Compile and track projects and tasks related to clients.
- Use troubleshooting techniques and tools to identify the root cause of issues and to provide resolutions to the issue.
Freelance Debugger at Appen
November 2017 - Present
- Debug data entry and processing workflows, optimizing data accuracy and efficiency for clients, operating under multiple non-disclosure agreements.
- Perform data entry and validation, identifying and resolving data inconsistencies and errors within complex databases.
Clinical Laboratory Assistant at PathGroup Labs
January 2022 - March 2023
- Performed data entry concerning patient demographics information, copying requisitions for case folders, and imaging.
- Handled specialty specimens including assembling specimen folders, printing labels, sorting samples by department, filling out paperwork for add-on testing and sending out samples for reference testing.
MY EDUCATION
Partial College, Tennessee Technological University, Cookeville TN
Mechanical Engineering - Mechatronics
Physics - Applied Physics
August 2010 - July 2018
High school Diploma, Wilson Central Highschool, Lebanon TN
August 2006 - May 2010
MY SKILLS
Soft skills
- I have excellent communication skill
- I have a talent for investigating and researching different processes to offer different improvements and solution for the benefit of the organization
Technical skills
- I have great experience with MS Office tools
- I am proficient in technical writing, utilizing text, image and video content
- Coding in C++, HTML, CSS, JavaScript, jQuery
MY HOBBIES AND INTERESTS
- I love hiking and backpacking in my free time.
- I like to play board games with my friends.
- I enjoy working on astrophotography and improving my skills.
- I also enjoy developing my server and advancing my IT skillset.
- Current Projects
- Developing project sites
- Advancing 3D Printer
- Explore WordPress
- Learn SQL
- Project Sites
- Astrophotography Website
- Family Picture and History Website
MY CONTACT DETAILS
Name: Ryan Peplinski
Adress: Mount Juliet, Tennessee
Phone number: 615-585-8253
E-mail: [email protected]
Name: Ryan Peplinski
Adress: Mount Juliet, Tennessee
Phone number: 615-585-8253
E-mail: [email protected]