Ryan Peplinski
IT Support
ABOUT
Entry-level IT with a passion for problem-solving and using data to drive decision-making. Proven ability to learn quickly and apply new skills. Seeking an opportunity to gain hands-on experience in a fast-paced, collaborative environment.
RESUME
MY EMPLOYMENT HISTORY
Client Support Specialist at Agile Ticketing Solutions
August 2023 - Present
- Advise/educate clients within the procedural guidelines to ensure a complete solution to their technical and service questions.
- Basic computer hardware diagnostics and troubleshooting skills.
- Use troubleshooting techniques and tools to identify the root cause of issues and ability to provide resolutions to the issue.
Freelance Debugger at Appen
November 2017 - Present
- Computer debugging
- Data aquisition
- Data entry
Clinical Laboratory Assistant at PathGroup Labs
January 2022 - March 2023
- Handle specialty specimens including assembling specimen folders, printing labels, sorting samples by department, filling out paperwork for add-on testing and sending out samples for reference testing.
- Perform data entry concerning patient demographics information, copying requisitions for case folders, and imaging.
- Hired as a full-time employee after serving as a temp worker for Insight Global from January 2022 to August 2022
MY EDUCATION
Partial College, Tennessee Technological University, Cookeville TN
Mechanical Engineering - Mechatronics
Physics - Applied Physics
In progress
Highschool Diploma, Wilson Central Highschool, Lebanon TN
August 2006 - May 2010
MY SKILLS
Soft skills
- I have excelent communication skill
- I have a talent for investigating and researching different processes to offer different improvements and solution for the benefit of the organization
Technical skills
- I have a great experience with MS Office tools
- I am proficient in technical writing
- Provided engaging text, image and video content for all social media and professional accounts
- Coding in C++, HTML, CSS, JavaScript, jQuery
MY HOBBIES AND INTERESTS
- I love hiking and backpacking in my free time
- I like to play board games with other people
- I enjoy working on astrophotography and improving my skills
- I also enjoy developing my server and advancing my IT skillset
- Project Sites
- astro.ryanpeplin.com
- family.ryanpeplin.com
MY CONTACT DETAILS
Name: Ryan Peplinski
Adress: Mount Juliet, Tennessee
Phone number: 615-585-8253
E-mail: [email protected]
Name: Ryan Peplinski
Adress: Mount Juliet, Tennessee
Phone number: 615-585-8253
E-mail: [email protected]